Lucci's Premium Cleaners
FAQ
General Questions
1. What services do you offer?
Lucci’s Premium Cleaners provides residential, commercial, and short-term rental cleaning services. We also cater to real estate professionals, ensuring properties are spotless for showings, open houses, and move-in/move-out situations.
2. Where do you provide cleaning services?
We primarily serve Dallas, TX, and surrounding areas.
3. Is LPC insured?
Yes! Lucci’s Premium Cleaners is fully insured, so you can have peace of mind knowing your property is in good hands.
4. Do you provide cleaning supplies, or do I need to provide them?
We bring our own high-quality, eco-friendly cleaning supplies. However, if you have preferred products, we’re happy to use them upon request and provision.
5. Do I need to be home during the cleaning?
No, you don’t have to be home. Many clients provide us with a keycode or a key hidden around the front door for access. If you prefer to be present, that’s completely fine too!
Booking & Pricing
6. How can I book a cleaning service?
You can book a cleaning service by:
- Calling or texting us 📞(972) 987-0370
- Visiting our website on https://luccispremiumcleaners.com/
Sending a message on any of our social media pages
7. How much does your cleaning service cost?
Pricing depends on the type of cleaning (residential, commercial, or short-term rental), the size of the space, and the level of cleaning needed. We offer custom quotes after assessing your cleaning needs.
8. Do you offer discounts or promotions?
Yes! We provide:
- Monthly coupons for our clients
- Referral discounts when you refer someone who books with us
- Special offers through our email newsletter
9. Can I schedule recurring cleanings?
Absolutely! We offer weekly, bi-weekly, and monthly cleaning plans at discounted rates for consistent service.
For Short-Term Rentals & Commercial Clients
10. Do you provide cleaning for Airbnb and short-term rentals?
Yes! We specialize in turnover cleanings for Airbnb and short-term rental properties, ensuring they’re guest-ready with fresh linens, stocked supplies, and a spotless environment.
11. Can I set up a contract for regular commercial cleaning?
Yes! We work with businesses to create customized cleaning plans for offices, retail spaces, and other commercial properties.
12. Do you have experience with real estate cleaning?
Yes! We provide:
- Monthly coupons for our clients
- Referral discounts when you refer someone who books with us
- Special offers through our email newsletter
9. Can I schedule recurring cleanings?
Yes! We partner with realtors to clean properties for showings, open houses, and move-ins/move-outs.
For Short-Term Rentals & Commercial Clients
13. What if I need to reschedule or cancel?
We understand that plans change! We ask for at least 48 hours’ notice for cancellations or reschedules.
14. Do you clean after events or special occasions?
Yes! We offer post-event cleaning for parties, corporate events, and special gatherings.
15. Do you charge extra for pets?
There may be an additional charge for excessive pet hair or pet-related messes that require extra time and effort.
16. Do you offer deep cleaning services?
Yes! Our deep cleaning service covers baseboards, inside appliances, grout cleaning, and other detailed tasks beyond regular maintenance cleaning.
17. How do you ensure quality service?
We have a trained cleaning team, use checklists, and follow up with clients to ensure satisfaction.
18. What happens if I’m not satisfied with the cleaning?
Your satisfaction is our priority! If you’re not happy with our service, please contact us within 24 hours, and we’ll make it right.
19. How do I pay for my cleaning service?
We accept payments exclusively via credit or debit card. Payment is collected after each service; however, an authorization hold is placed on your account at 7 AM on the day of service before our team heads to your location.
20. Do you offer same-day cleaning?
We accept payments exclusively via credit or debit card. Payment is collected after each service; however, an authorization hold is placed on your account at 7 AM on the day of service before our team heads to your location.
21. Should I Pick Up Before You Arrive?
Same-day appointments may be available based on our schedule—call us to check availability.
Policies & Procedures
22. Do I need to sign a contract for recurring services?
Many clients provide us with a key, garage code, or door code for access. We ensure all access information is kept secure and confidential.
23. How do you handle lock-outs?
If we arrive for a scheduled cleaning and cannot access the property, a lock-out fee may be applied.
Access & Security
24. How do you handle access to my home if I'm not there?
No, we do not require long-term contracts. You can cancel or modify your service at any time.
25. Will I have the same cleaner each time?
We strive to send the same cleaner for recurring services to ensure consistency. However, there may be occasions when another team member substitutes due to scheduling or emergencies.
Pets
26. How do you handle pets during cleaning?
We love pets! For their safety and ours, we ask that pets be secured during the cleaning service.
Limitations
27. Are there any tasks you don't perform?
Due to safety and equipment limitations, we do not offer services such as:
- Carpet cleaning
- Mold removal
- Cleaning of biohazards (e.g., body fluids, animal waste)
- Heavy lifting or moving of furniture
- Cleaning areas beyond reach without a step stool or extension duster.